Support
Frequently Asked Questions
Quick answers about buying, pre-booking, rental and payments.
Can I enquire before buying?
Yes. Every product supports an enquiry workflow, and product-specific WhatsApp messages can be used for quick availability questions.
What happens if a product is out of stock?
Products configured for pre-booking show a Pre-Book action. Your request is stored and can be followed up when inventory is received.
Can I rent a jewellery item for a wedding?
Yes, where the product is rental-enabled. Select the jewellery, choose your dates and submit a rental request.
How does payment work?
Choose UPI, card, netbanking or wallet at checkout. Payments are processed securely by Razorpay and verified automatically.
Can I collect from the store?
Store pickup can be configured as a fulfillment option. Confirm availability and collection timing with Moulika Collections.